Return conditions

8. Right of withdrawal/return option Consumer

8.1. For most purchases in the Webshop, the consumer has the right to terminate the Agreement with the Museum Boijmans Van Beuningen within 14 days of receipt of the product, without giving reasons. The period starts on the day after the Consumer has received the product at the delivery address indicated in the ordering procedure. If the Consumer has ordered multiple products in one order, the period starts on the day on which he/she receives the last product.
8.2. The Consumer can within the period specified in Article 8.1. term to terminate the Agreement:
- by sending an email to support@hexspoor.nl either
- by completing the return form as found in Appendix 1 to these General Terms and Conditions
- by returning the product to the e-fulfillment partner of Museum Boijmans van Beuningen, as stated on the package.
8.3. Museum Boijmans Van Beuningen confirms in the cases referred to in Article 8.2 under a. and under b. the receipt of that notification. After termination, the Consumer then has fourteen (14) days to return the product.
8.4. The Products must be used in the cases referred to in Article 8.2 under a. and under b. be returned to the address: Van Salmstraat 54, 5281 RN Boxtel
8.5. Museum Boijmans Van Beuningen will refund the purchase costs, including standard delivery costs, to the Consumer as soon as possible, but no later than fourteen (14) days after receipt of the returned products. Museum Boijmans Van Beuningen uses the same payment method that the Consumer used when ordering. The costs of the return shipment are for the Consumer.
8.6. This article 8 does not apply to the purchase of services from Museum Boijmans Van Beuningen via the Webshop.